Terms and Conditions Agreement
Effective Date: [June 1, 2024]
Welcome to TotalWellnessNavigators.com! These terms and conditions ("Agreement") govern your use of our direct-to-consumer laboratory testing services ("Services"). By accessing or using our Services, you agree to be bound by this Agreement. If you do not agree with any part of this Agreement, you may not use our Services.
1. Services Provided
1.1 Description
Total Wellness Navigators offers direct-to-consumer laboratory testing services, allowing individuals to order and receive certain medical tests directly from us. These tests are all listed on our website.
1.2 Accuracy
While we strive to provide accurate and reliable results, please note that no testing method is infallible. Results may vary based on various factors including sample collection, handling, shipping, and individual health conditions.
1.3 Lab Testing
Total Wellness Navigators utilizes well-known, reputable national lab companies to draw and process specimens. While they strive to process specimens in a timely manner, sometimes delays occur due to logistics, staff errors, limited reagents, mechanical issues, lost specimens, and other unforeseen issues. These issues may delay when lab results are released, if at all. If the labs are not processed or released, individuals will not be charged for them and have the option to return to the lab location to be drawn again or be refunded.
1.4 Lab Processing
Total Wellness Navigators can’t guarantee when lab results will be available or released. Most common labs take 24-48 hours to be available, but other labs may take upwards of 2-4 weeks (lab processing facilities in California, Cleveland, Texas, Virginia). When you consider the lab test ordered, logistics, shipping, and processing setup times, delays may occur. Total Wellness Navigators cannot expedite lab processing or results but can check on the labs ordered to possibly determine when they may be available or released.
1.5 Provider Appointments
While we try to get lab results to individuals in a timely manner, do not schedule physician or provider appointments with the belief that they will be available on a certain day or time. Individuals should either book appointments far enough out that it is reasonable to receive results or wait until lab results are received.
1.6 Medical Oversight
Total Wellness Navigators uses independent physicians/providers to provide medical oversight of test results. Any critical/priority test results will be evaluated and addressed accordingly, by a staff member or a provider, and warrant an alert call/text/email. The staff or provider will try connecting with the individual at least three times. The staff or provider will need to speak to the individual or the parent/guardian of a minor to review the results, offer education, and explain the next steps that should be taken. Abnormal results do not warrant an alert call and should be sent to your provider.
Medical oversight providers do not offer medical advice, insight, diagnose, or interpret lab results. They are strictly used to review lab results and to alert individuals of critical/priority labs.
2. Privacy and Data Security
2.1 Confidentiality
We are committed to protecting your privacy. All personal and medical information collected during the testing process will be handled in accordance with our Privacy Policy and applicable laws.
2.2 Data Security
We employ industry-standard measures to ensure the security of your data. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
3. Ordering and Payment
3.1 Ordering Process
Orders for testing can be placed through our website or mobile application. By placing an order, you agree to pay the specified fees associated with the selected tests.
3.2 Payment
Payment must be made in full at the time of ordering. We utilize payment processing companies like Square, Stripe, PayPal, and Authorize.net that accept most payment methods. Prices are subject to change without notice, so visit TotalWellnessNavigators.com for updated lab prices.
4. Cancellations, Refund Policy, and Disputes
4.1 Cancellation
You may cancel an order before the testing process has begun; credit card transaction fees may apply. Once testing has commenced, cancellations may not be possible.
4.2 Refunds
Refunds may be issued at our discretion, depending on the circumstances of the cancellation and the stage of testing. Refunds will be processed using the original method of payment.
4.3 Disputes
You may dispute a payment with our payment processing companies (Square, Stripe, PayPal, and Authorize.net), which could take upwards of 90 days to resolve. All disputes will lead to the termination of your account through Total Wellness Navigators.
If you would like a refund, please email us and we will investigate. If a refund is warranted, we will process it immediately, and it may take 2 to 7 days to post back to the card.
5. Use of Results
Test results are intended for your personal use and should not substitute for professional medical advice, diagnosis, or treatment.
DISCLAIMER
Total Wellness Navigators does not provide medical or health care services, interpret lab results, or give medical advice, and the Service is not designed or intended to address medical emergencies. Always seek the advice of a physician or qualified healthcare provider with any questions regarding a medical condition. Never disregard or delay in seeking professional medical advice because of the Service or information you receive using the Service. IF YOU THINK YOU HAVE A MEDICAL EMERGENCY, CALL 911 IMMEDIATELY.